At Baylis Motor Group, we are proud of our reputation for high quality products and exceptional customer service. We understand that it can be hard to know which company to choose when looking for a new car, a used car or a servicing centre.
It’s reassuring to know that so many Baylis customers have written to us to offer their recommendations. Just a few of these recommendations are shown below with many more satisfied customers throughout the counties of Gloucestershire, Herefordshire and Worcestershire.
"I am recommending people to Baylis"
I am writing to give feedback for your sales person Wayne Essex, as I have recently bought a Vauxhall Corsa on a PCP from him at Baylis in Cirencester. May I start by saying that I initially only came to browse and see what Baylis had to offer, because it happened to be close by.
In fact I was very determined not to buy a car without giving it a few weeks thought and visiting other garages.
I had also never considered a Vauxhall. However Wayne was very impressive both in instilling confidence in the car and your other products, and the service that I would receive over the years ahead. His sales approach focuses on service and helpfulness and was never overly pushy. As a result and to my surprise I signed up for a car the following day. I have not been disappointed.
The car is a pleasure to drive - I use all the gadgets that I assured Wayne I wouldn't! And true to his word - when I had cause to come back due to a puncture - Wayne could not have been more helpful. I did wonder if having sold me the car - I would be left a bit high and dry if I needed anything else. But that - I am delighted to say - has not been the case. I am recommending people to Baylis - and I am recommending they speak to Wayne. He's an exceptional sales person.
Ms Diggory, Cirencester, March 2016
"He done everything and more that we could have asked of him"
I am writing to you to ask you to pass on my gratitude for the hard work and effort of a member of your Cirencester Vauxhall branch, Ben Honey.
From one phone call yesterday morning he worked tirelessly all day for us to get a vehicle ready to view, make a sale, and get us away in the vehicle the same day. He done everything and more that we could have asked of him to make buying the car as easy and stress free as possible, especially considering how hectic 1st March can be for dealerships.
Ben dealt with us extremely well and got things sorted faster than we ever really imagined and is an asset to your company.
Mr Rowe Cirencester, March 2016
"Very impressed with the service"
It was very exciting collecting my new car this morning and thank you for collecting me Wayne, I just thought that I would write to say how much I appreciate all your help and advice. It was invaluable in helping Patrick and me decide on our new car.
You offered information and guidance in a professional and charming manner and we are very impressed with the service which you provided. I would certainly recommend the company and the car. It was also good and fun to meet you. Thank you again
Mrs Courtown, Cirencester, March 2016
"The staff were very helpful"
The staff were very helpful and when I change my car again my first stop will be with them.
I would also recommend this dealership and Mr Matthew Wright to my freinds and family if they were looking to change their car.
Miss Goode, Gloucester, September 2015
"Matt did his upmost best to find me a suitable car to suit every need"
Matt Mills did a brilliant job in finding me a brilliant car. I and my family are so pleased with our purchase. Matt did his upmost best to find me a suitable car to suit every need, and I am so grateful.
His mannerism was really on point, he made me comfortable and understand how to get the best from my car by explaining and showing me everything in and around the car. Well pleased and will make sure I stay with him for further assistance
Mrs Cornock, Gloucester, August 2015
"He was professional, knowledgeable, courteous and nothing was too much trouble"
Carwyn was the sales advisor that I dealt with when I recently purchased a Fiat 500c from your dealership for my wife.
I wanted you to know how impressed we were with the customer service we received from Carwyn. He was professional, knowledgeable, courteous and nothing was too much trouble. Infact we were also looking at a similar car at the Fiat dealership in Bristol but it was Carwyn that led us to buy the car from you.
Julain Atkins, Gloucester, August 2015
"Amazing from start to finish"
I just wanted to drop a quick message to say the service that I have received from Steph and the team has been amazing from start to finish. Efficient and friendly - I could not have asked for anything more. A massive thank you too you all!
Mrs Hannis, Cheltenham Bodyshop, May 2015
"His customer service was 150%"
I am writing a letter to express my experience of exemplary customer service when buying my new Vauxhall Adam Jam 1.4.
The young man who looked after me was Mr Nathan Reynolds and his customer service was 150%! He was attentive, kind and most importantly to me there was no pressure/hard selling which I have experienced with other garages in past years. Due to this exemplary service from Nathan and from other members of your team, I will not look at any other cars apart from Vauxhall. You have a very loyal customer.
I think Nathan and your team at Gloucester is fabulous and I am thrilled with my Adam.
Miss Jones, Glocuester, May 2015
"I honestly don't think I could find anything to improve on"
I honestly don't think I could find anything to improve on as everything went so smoothly from beginning to end.
Mrs Wood, Gloucester, May 2015
"The service provided has been outstanding"
Carwyn, Thank-you very much for the efficient, friendly and responsive service you have provided during the purchase of my new vehicle (which I think I am going to enjoy driving very much). You have been extremely helpful and answered all my questions about my new vehicle professionally and courteously and have always contacted me without delay when messages or emails have been left . The service provided has been outstanding. I will definitely be recommending Vauxhall Baylis to others and will continue to service my Toyota through Vauxhall as I have done with all of my other vehicles over the past ten years.Would you please pass on my thanks to Stuart who I also found to be friendly and approachable.
Ms Stack, Gloucester, April 2015
"Excellent customer service and care"
I would like to say a big thank you to salesman Nathan Reynolds for his excellent customer service and care. I found him very professional and excellent to deal with.
Mrs Goodwin, Gloucester, April 2015
"A nice car to drive, very comfortable"
Today has been my first chance of taking the car for a good run. A nice car to drive, very comfortable.
This car gets a lot of attention from people and I feel I have hit the jackpot. I know I have you to thank for it being so nice and I do, very much.
I am sure I will have many more enjoyable trips in it. Thank you again
Mrs Knight, Cheltenham, April 2015
"Really helpful and couldn't do enough for us"
As we have purchased cars from this dealership in the past, was the reason we went back to purchase this one.
All of the sales staff ,Stewart, Liam & Matt to name but a few were really helpful and couldn't do enough for us.
Mr French, Gloucester, March 2015
"Excellent customer service"
We would like to say thank you to Rob Barfoot for the excellent customer service when we bought the Vauxhall Adam last week also a mention to Craig as we think both him and Rob deserve some recognition. Thank you again.
Steve and Rosemary Pitt, Cirencester, February 2015
"Helpful, knowledgeable and professional"
I have now been purchasing Vauxhall Astra cars from Baylis (previously Baylis, Haines & Strange) for the past 18 years and have always found the staff to be very helpful, knowledgeable and professional. Even when I moved to the New Forest area 12 years ago I still continued to return to Baylis, Cirencester to change my car and for servicing of my car. This speaks volumes for the staff of Baylis.
I have recently changed my Vauxhall Astra for a more recent model and again I found the Sales Manager, John Stonehouse and salesman, Dan Spragg at Baylis, Cheltenham to be extremely helpful and professional. As usual the whole transaction when through with the minimum of fuss and it was a pleasure to deal with John and Dan.
Mr Hodgetts, Cheltenham, February 2015
"Brillant Customer Service"
Brillant Customer Service, Brilliant Car.
Mr Thomas , Gloucester, February 2015
"Great service and quick turn round"
Just a quick message to thank the staff of Baylis body shop Cheltenham for the repair to my Mokka. Great service and quick turn round,exceptional service from start to finish,thank you very much!
Mr Simons, Cheltenham, January 2015
"A fab salesman and the reason we bought from Vauxhall"
We would like to say Nathan was fantastic, really patient, understood what we wanted and not pushy which is what we liked. Also not judgemental (we have been judged at other dealerships). A fab salesman and the reason we bought from Vauxhall.
Mr Mann, Gloucester, January 2015
"I Rate 10 for all the help given to me"
I Rate 10 for all the help given to me at Baylis Gloucester and especially to the sales executive Carwyn Davis who was more than helpful. All in all thanks to Carwyn it was a lovely experience.
Mrs Newman, Gloucester, January 2015
"We love the car"
I would just like to add to the survey I have completed. Nathan our contact at Baylis not only sold us a Corsa limited edition, he sold us a Vauxhall. We have bought from Baylis before first and Astra, then a Daewoo and finally a Chevrolet we thought that Chevrolet would do it for us from then on, Nathan changed it for us with his enthusiasm and commitment to Vauxhall it's infectious and the reason we bought, we love the car, Thank you Nathan.
Mr & Mrs Lee, Gloucester, December 2014
"I Love My Mokka"
I love my new Mokka and my local agent Paul at Worcester was fantastic, Thank you so much.
Mrs Rusell, Worcester November 2014
"Your staff were still helpful and friendly"
Just dropping a line to say thank you for the service you provided today (Saturday Club). This was my first visit after you kindly agreed for me to transfer from Worcester where I purchased the car and even though I was late due to an accident on the road your staff were still helpful and friendly, the car looks great.
Mr Goode, Cheltenham, October 2014
"Thank you for all your professional help"
I just wanted to drop you a line to say thank you for all your professional help in sorting out my new car. I love it. It has been greatly admired by everyone, especially the colour!
Your time, enthusiasm and patients made the process of purchasing the car very easy, much appreciated thank you. Wishing you many more sales and happy days.
Ms Clark, Gloucester, October 2014
"I was attended to immediately"
I would like to pass on my thanks to the service staff at Cirencester branch today. I called in as a dashboard indicator appeared this morning highlighting a problem. I was attended to immediately and part ordered and problem all sorted by 11. Much appreciated.
Mr Gray September 2014