On Thursday Sept 8th my neighbour had the misfortune to have an accident in her Ford Fiesta just before they were about to go away for a week in Cornwall .As i had been in the Motor Trade for over 55 years she asked if i could recommend a reliable body shop.
I contacted Ian Crothers in Ciren and explained the situation and although he had a full work load he said that he would do his best to help. He said that he would collect the vehicle at 10.30 on the Monday morning, the Driver arrived at 10.25. He kept me informed of the progress plus a very detailed estimate, also he was able inform the owner by e-mail. The vehicle was repaired to a very high standard and was completed by Friday Sept 16th. Ian and his team made an 100% effort and they are a credit to Baylis. I have always found Ian very helpful in all my dealings with Baylis that is why i had no hesitation i contacting him. Over my years in the trade i have come into contact with many body shops Good /Bad. But your repair shop certainly stands out above the rest in all aspects of customer expectations. It is strange now that i am on the other side of the track and see things from a different perspective and realise that you are only as good as your staff. Please would pass on our appreciation to Ian and his staff.