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Service Advisor/ Administrator - Gloucester

Job description

About us

Baylis Vauxhall (Cheltenham) is a medium business in AUTOMOTIVE in Gloucester GL2. We are inclusive, bold and customer-centric, and our goal is to be the retailer of choice for customers and employees.

Our work environment includes:

  • Growth opportunities
  • On-the-job training
  • Safe work environment


We currently have a position at our Gloucestershire dealership for a Senior Service Advisor.

Job Role

Lead a team of three service advisors, reporting to the onsite service manager. Managing workloads and customer deadlines by allocating tasks to the Advisors. Ensuring our customers receive the best experience.

The role involves all or some of the following tasks:

The SENIOR SERVICE ADVISOR must have knowledge of:

  • Appropriate telephone techniques and etiquette.
  • Safety policies and procedures.
  • Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
  • Warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures)
  • Retail/wholesale standards and adherence to those standards.
  • High level of telephone contact, including handling multiple phone calls
  • Ability to manage own time and work flow

What the Work Involves

  • High level of contact with external and internal staff
  • High level of paperwork.
  • Attention to detail
  • Ability to work independently
  • Ability to write clearly and legibly and to listen and document items accurately
  • A professional appearance and an enthusiastic attitude
  • Ability to remain positive in stressful situation

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops


Working Hours Mon- Fri 08.00 to 18:00 & Alternate Sat AM
Location Baylis Gloucester
Salary Current OTE is £30,000
Benefits Additional leave, Company events, Company pension, Employee discount, Gym membership, Life insurance, Private dental insurance, Private medical insurance, Referral programme, Store discounts, Wellness programmes Additional pay: Bonus scheme
Closing Date 31/01/2022
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