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Service Advisor - Trade and save Blackpole

Job description


We currently have a position at our Hereford dealership for a Service Advisor/Administrator. This is an additional role we have created to assist the full-time service advisors with front desk cover and administration. We are happy to take on a Trainee considering you have strong customer service/facing skills.

The role involves all or some of the following tasks:

  • Greet customers and assists them courteously.
  • Consults with customers to discover their needs.
  • Maintains good relationships with customers by meeting and exceeding their expectations.
  • Answers customers’ questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Conducts proactive discussions with customers to identify and prevent potential problems.
  • Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.
  • Prepare the job cards (work required by customer) the day before the customer's arrival.
  • Contacts customers the day before arrival to remind them of booking.
  • Ensures customers’ awareness of all products and services available.
  • Sells additional products, services, and repair work in a professional manner.
  • Notifies customers when necessary of the completion of work.
  • Ensures that the correct procedure is adapted for verification of payment.
  • Analyses charges on customer service orders to ensure their accuracy when accepting payment from customers.
  • Receives and registers payments for work carried out.
  • Calculates charges for all parts, labour, and service repairs and/or ensures the accuracy of the charges.
  • Ensures a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.
  • Documents all warranty work as per the manufacturers’ requirements and the retail facility’s policy.
  • Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
  • Ensures that all health and safety legislation and internal procedures are followed.


Job Description Baylis

The SERVICE ADVISOR/ ADMINISTRATOR must have knowledge of:

  • Appropriate telephone techniques and etiquette.
  • Safety policies and procedures.
  • Warranty guidelines and how to accurately apply them to warranty-service orders (warranty policies and procedures)
  • Relevant systems and processes
  • Retail/wholesale standards and adherence to those standards.
  • High level of telephone contact, including handling multiple phone calls
  • Ability to manage own time and work flow

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

What happens next?

Please upload your CV using the form below to start your application:

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Working Hours Mon-Fri & Alternate Sat AM
Location Baylis Trade and Save Blackpole
Salary £18,000.00-£24,000.00 per year
Benefits Additional leave, Company events, Company pension, Employee discount, Gym membership, Life insurance, Private dental insurance, Private medical insurance, Referral programme, Store discounts, Wellness programmes Additional pay: Bonus scheme
Closing Date 28/02/2022
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