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Service Advisor - Merthyr Tydfil

Job Role
Reporting to the Service Manager, you will provide the important link between our customers and the team of technicians, ensuring that our customers receive the best experience. this is a customer-facing role.

Skills Required

  • A professional appearance
  • Enthusiastic attitude with an ability to remain positive in the occasional challenging situation
  • Customer service experience, with a customer-centric approach
  • Confident telephone techniques
  • Ability to work independently and manage own time and workflow
  • Able to confidently use Microsoft operating systems
  • Attention to detail with an ability to write clearly, as dealing with a high level of paperwork
  • Active listening skills with an ability to document items accurately
  • Sales experience would be advantageous but not essential
  • Mobility to swiftly and safely move vehicles and escort customers to their vehicles
  • Full UK driving licence and able to drive manual and automatic vehicles
Working Hours and Salary
Full-time, Permanent
Monday to Friday 08.00 to 18.00 and alternate Saturday mornings 08.30 to 12.30
Salary: £30k OTE

Employee Benefits
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, the below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after 5 years, 10 years and 15 years service
Company Pension Contribution
Full training programme with National accreditation
Modern work environment
Free MOT and 50% discount on services
New & used car staff offers
Discounted new car leasing scheme
£10,000 death in service benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops
Social Events arranged by our social committee

Ref: SA-MT

Working Hours Monday to Friday 08.00 to 18.00 and alternate Saturday mornings 08.30 to 12.30
Location Baylis Merthyr Tydfil
Salary Upto £30k OTE
Benefits
Closing Date 03/10/2022
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