Baylis Job Description:

The TECHNICIAN  job involves all or some of the following tasks:

  • Analyses work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and what work has been agreed to.
  • Determines which parts and tools will be required for a given repair or service and ensures their availability.
  • Diagnoses and completes repairs on customer vehicles.
  • Uses the computer to determine how long a given repair or service will take and keeps the Service Advisor or team leader informed of repair progress so that additional work may be scheduled.
  • Conducts routine service on vehicles.
  • Documents completed work orders to include the repairs conducted, the parts required, and the labour involved.
  • Informs the Service Advisor and the Parts Department if a part needs to be ordered.
  • Asks the Service Advisor and/or the Parts Department for clarification if a work order is not clear or seems incorrect.
  • Performs complicated repair sequences according to established procedures.
  • Writes on the work order the repairs completed, the parts required, and the labour to be charged.
  • Documents any other vehicle problems noted during servicing.
  • Interacts directly with customers to explain vehicle problems and the steps taken to correct the problems as needed.
  • Ensures that all health and safety legislation and internal procedures are followed.
  • Ensures the security of all inventory and analyses the quality of parts.
  • Attends regular safety meetings to review work safety rules.
  • Ensures the maintenance of tools, equipment, and other materials.
  • Performs other reasonable activities from time to time.

Knowledge Required:

The TECHNICIAN must have knowledge of:

  • Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts).
  • Able to test MOT's preferable but not essential.
  • Parts requirements to complete a job, and the ability to communicate parts requirements via repair orders.
  • Approved and established procedures for conducting service and repairs.
  • The quality control and inspection requirements of the Service Department.
  • The shop area and the availability of special tools that might be needed.
  • New models and recent improvements through technical bulletins, training courses, technical magazines, etc.
  • The manufacturer’s new and recent products.
  • Car problems, warranties, services, and repairs.
  • The retail motor industry and automotive systems in general.
  • Retail/wholesale standards and adherence to those standards.
  • Relevant local, national, and European regulations and laws pertaining to the automotive industry.
  • Competitors’ services and repair price structures.
  • Vehicle legislation, consumer legislation, and trade practices.
  • The retail facility’s organisational structure.

What the work involves:

  • Ability to work positively among other Technician and Service Advisors and to help them when needed
  • A good work ethic, a positive attitude, and a strong desire to repair customers’ cars correctly
  • Some contact with external customers
  • Ability to pay close attention to administrative details
  • High level of recordkeeping
  • High level of detail-oriented paperwork (documentation of repairs, charges, etc.)
  • Ability to work independently
  • Ability to write clearly and legibly and to listen and document items accurately
  • A professional appearance and an enthusiastic attitude
  • Work in a busy, active, lively environment
  • Ability to manage own time and workflow

Please send us your CV using the form below:

Ref: ServicetecHereford

Working Hours 8:30 - 5:00 Mon- Fri
Location Baylis Hereford
Salary Excellent
Benefits Bonus and Overtime
Closing Date 28/02/2019
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