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Service Technician - Ross-On-Wye

Here at Baylis we employ over 350 knowledgeable and driven individuals with a clear focus on customer satisfaction. To show our commitment to our employees looking to further their careers, we invest in development and training, allowing our staff to constantly build upon their existing skillset and expand their knowledge of the industry. In an aim to support young school leavers Baylis also offers an apprenticeship programme, in which we supply high-quality training with the intent of adding to our motivated and skilled workforce.

Baylis has been awarded ‘One Star'’ status for ‘Best Companies to Work For’. It has been noted that Baylis have an open door policy with all employees, Best Companies also recognised the admirable relationship between team members and their managers, in how comfortable they feel approaching any topic with confidence.

We also constantly invest in ways in which we can make our employee's jobs easier, with an example being in the new technology that has equipped our workshops for the benefit of our keen technicians. This has meant Baylis can provide an environment where staff has the tools and resources to deliver fantastic results and make the most of their range of skills and talents.

**£2,000 sign-on bonus**

Knowledge Required:

The TECHNICIAN must have knowledge of:

  • Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts).
  • Parts requirements to complete a job, and the ability to communicate parts requirements via repair orders.
  • Approved and established procedures for conducting service and repairs.
  • The quality control and inspection requirements of the Service Department.
  • The shop area and the availability of special tools that might be needed.
  • New models and recent improvements through technical bulletins, training courses, technical magazines, etc.
  • The manufacturer’s new and recent products.
  • Car problems, warranties, services, and repairs.
  • The retail motor industry and automotive systems in general.
  • Retail/wholesale standards and adherence to those standards.
  • Relevant local, national, and European regulations and laws pertaining to the automotive industry.
  • Competitors’ services and repair price structures.
  • Vehicle legislation, consumer legislation, and trade practices.
  • The retail facility’s organisational structure.

What the work involves:

  • Ability to work positively among other Technician and Service Advisors and to help them when needed
  • A good work ethic, a positive attitude, and a strong desire to repair customers’ cars correctly
  • Some contact with external customers
  • Ability to pay close attention to administrative details
  • High level of recordkeeping
  • High level of detail-oriented paperwork (documentation of repairs, charges, etc.)
  • Ability to work independently
  • Ability to write clearly and legibly and to listen and document items accurately
  • A professional appearance and an enthusiastic attitude
  • Work in a busy, active, lively environment
  • Ability to manage own time and workflow

Sign on bonus T&C's

  • Non-Referred Workshop and Bodyshop Technicians who are successfully employed will be paid a two-stage signing-on fee. £1,000 when they successfully complete their probationary period and a further £1,000 when they have completed 12 months of service.
  • Non referred means no agency fees or staff referral


Working Hours
Location Ross-on-Wye
Salary Competitive
Closing Date 31/10/2021
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