Group Service Manager

Job description

Pay: £60,000.00-£70,000.00 per year

Job description:

Group Service Manager – Automotive

OTE £70,000 + Company Car + Fantastic Benefits
Based across our dealer group | Full-time | Permanent

Baylis Motor Group is expanding – and we’re looking for an experienced Automotive Leader to join us as our new Group Service Manager. This is a rare and exciting opportunity to take on a pivotal role within our successful and growing business.

If you’re passionate about driving performance, leading teams, and delivering an exceptional customer experience, we’d love to hear from you.

What We Offer

At Baylis, we believe in rewarding the people who drive our success. Alongside a competitive package, you’ll enjoy a supportive environment where your development and wellbeing matter.

• Company Car (for private use)
• OTE £70,000 (uncapped bonus potential)
• 31 days paid holiday (including bank holidays) – rising with length of service
• Company pension contribution
• Staff discounts on vehicle purchases & servicing
• Death in Service benefit
• Annual company events
• Bespoke induction and training programme
• Free health & wellbeing support (eye tests, dental & therapy treatments, flu jabs, and more)
• Free on-site parking
• Referral programme & employee recognition schemes

Who You Are

We’re looking for a strong and inspiring leader who can get the best out of their people. You will:

• Have at least 3 years’ experience in people management (ideally within automotive retail).
• Be a proven leader with the ability to positively influence and motivate teams.
• Be target-driven, ambitious, and able to deliver strong results.
• Have experience in coaching and developing people, adapting your style to suit individual needs.
• Possess strong business and analytical skills, with the ability to identify challenges and take decisive action.
• Have a track record of delivering exceptional customer service.

The Role – Group Service Manager

As part of our Aftersales leadership team, you’ll be responsible for driving performance across several dealerships within the Baylis Group. Working closely with the Aftersales Director, you’ll take ownership of service performance, team development, and customer satisfaction.

Your key responsibilities will include:

• Leading and coaching 5–6 Service Managers at their dealerships.
• Exceeding monthly financial net profit targets.
• Ensuring consistently outstanding customer experience.
• Managing the diary of your Group Support Service Manager.
• Collaborating with your fellow Group Service Manager to achieve shared objectives.
• Building and maintaining strong relationships with manufacturer partners.
• Embedding company values, health & safety standards, and best practices across your teams.
• Delivering on key KPI performance indicators.

This is a role where leadership, influence, and commercial acumen will make a real impact.

Why Baylis?

At Baylis, we’re more than a dealership group – we’re a family. We invest in our people, celebrate their successes, and provide the tools and support they need to grow. If you want to work in a company where your contribution is recognised and your career can thrive, this is the place for you.

Job Types: Full-time, Permanent

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Store discount

Application question(s):

• Do you live within 45 minutes' drive time to GL2 5ER?

Experience:

• Automotive Service Management: 3 years (preferred)

Work Location: On the road