Service Manager - Cheltenham | Gloucester, Gloucestershire | Baylis Group

Service Manager - Cheltenham Reference Number - 0123445567567

Location Baylis Cheltenham

Working Hours Monday to Friday

Benefits See the job description for full details

Salary OTE £55K

Closing Date 30/03/2026

SERVICE MANAGER - Cheltenham

Pay: £40,000.00-£45,000.00 per year
Job Description:
Job Specification: Service Manager
Benefits:
Total pay range £40,000 to £45,000 with OTE £55K
Company Car for private use
31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
Company Pension Contribution
Annual company events
Bespoke induction and development training
Staff discounts for vehicle purchase and servicing
Death in Service Benefit
Free eye test, dental & therapy treatments
Total pay range £40k to 65k per annum - uncapped
Who you are:
Have 3 years experience in people management (line management to mid- management level)
Proven leader with a charismatic persona and good emotional intelligence
Target driven and ambitious
Experience in coaching people with the ability to adapt their style to suit individual needs
Strong business analytic skills, identifying any issues and taking the necessary action
As the Service Manager:
You will be a proven leader, with strong team development and communications skills.
You must be able to coach and motivate the team to exceed sales and financial targets.
You will have a proven record of delivering excellent customer service
Main Duties
Exceed the monthly financial net profit target
Ensure your team deliver outstanding customer experience
Managing a workshop controller and 3 customer service advisors
Responsible for a team of 6 to 7 Technicians.
Develop and coach a team of up to 12 people - ongoing
Ensure that your department adheres to our health and safety policy
Make sure that the main KPI is exceeded
Maintain an excellent relationship with our manufacturing partners
Consistently live the company's core values and instil this in your team members
Job Types: Full-time, Permanent
Benefits:
Additional leave
Company car
Company events
Company pension
Employee discount
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme
Store discount
Application question(s):
Do you live within an hour's drive time of GL51 0AL?
Experience:
Management: 2 years (preferred)
Licence/Certification:
Driving Licence (required)
Work Location: In person

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www.baylis.uk.com

Princess Elizabeth Way, Cheltenham, United Kingdom, GL51 0AL

info@baylis.uk.com

Reg Office: Staverton Court Staverton Cheltenham Gloucestershire GL51 0UX

Reg. Company Number: 2877066

VAT Reg. No. 441 3841 12

Baylis (Gloucester) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
We are accredited by The Motor Ombudsman, a government-backed, self-regulatory body for the motor industry. This means we follow The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. If you are not satisfied with our service and have exhausted our internal complaints procedure, you may contact The Motor Ombudsman for independent advice and dispute resolution.
Visit www.themotorombudsman.org or call 0345 241 3008.