Customer Service Advisor - Gloucester 32K OTE
We currently have a position at our Gloucester dealership for a Senior Service Advisor. Experience is not necessary as training will be provided for the right candidate.
The role involves all or some of the following tasks:
Benefits (in addition to standard)
- Up to
£28k basic + on target bonus of 6K per annum – uncapped
- £1000
per annum Love to shop vouchers for exceeding customer recommendations
score
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
- £1000
per annum Love to shop vouchers for exceeding customer recommendations
score
Who you are:
- Ideally have 2 years customer facing experience in a retail environment.
- Prefer to work in a team environment.
- You will be a customer centric person.
- Target driven and ambitious
- Enjoy being busy and meeting new people
- Hold a driving licence
As the Service Advisor:
- You will have a proven record of delivering excellent customer service.
- Be able to exceed customer service expectations.
- Be able to exceed product sales targets.
- Able to meet customers face to face and be the first line of contact
Main Duties
- Prepare job cards the day before the customer appointment.
- Arrange appointments for customers.
- Customer interaction is mainly face-to-face and via the various communication channels.
- Maintain detailed records of each service visit on the job card.
- Advise customers of any additional work required with costs.
- Be the primary point of contact between customers and the workshop.
- Exceed the monthly customer recommendations targets.
- Deliver outstanding customer experience.
- Make sure that the product sales targets are exceeded.
- Update customers of progress made at least every 4 hours.
- Prepare customer invoices ready for payment.
- Contact the customers post-appointment to ensure they are happy.
- Consistently live the company's core values.
- Handle customer concerns and address complaints.
Hours
Monday - Friday 08.00-18.00
Alternative Saturdays 08.30-12.30
Job Types: Full-time, Permanent
Salary: Up to £32,000.00 per year
Schedule:
- Monday to Friday
- Weekend Availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Experience:
- Automotive service: 2 years (preferred)
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
