Service Advisor - Cheltenham

Job description

Benefits (in addition to standard):

• OTE £32,000.00
• £1000 per annum Love to shop vouchers for exceeding customer recommendations score
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments

Who you are:

• Ideally have 2 years customer facing experience in a retail environment.
• Prefer to work in a team environment.
• You will be a customer centric person.
• Target driven and ambitious
• Enjoy being busy and meeting new people
• Hold a driving licence

As the Service Advisor:

• You will have a proven record of delivering excellent customer service.
• Be able to exceed customer service expectations.
• Be able to exceed product sales targets.
• Able to meet customers face to face and be the first line of contact

Main Duties

• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.

Job Type: Full-time

Pay: £27,000.00-£32,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Automotive service: 1 year (preferred)
• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person