Service Advisor - Cirencester | Gloucester, Gloucestershire

Job description

Benefits (in addition to standard):

£25k basic with OTE £32k
£1000 per annum Love to shop vouchers for exceeding customer recommendations score
31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
Company Pension Contribution
Annual company events
Bespoke induction and development training
Staff discounts for vehicle purchase and servicing
Death in Service Benefit
Free eye test, dental & therapy treatments

Who you are:

Ideally have 2 years customer facing experience in a retail environment.
Prefer to work in a team environment.
You will be a customer centric person.
Target driven and ambitious
Enjoy being busy and meeting new people
Hold a driving licence

As the Service Advisor:

You will have a proven record of delivering excellent customer service.
Be able to exceed customer service expectations.
Be able to exceed product sales targets.
Able to meet customers face to face and be the first line of contact

Main Duties

Prepare job cards the day before the customer appointment.
Arrange appointments for customers.
Customer interaction mainly face to face and via the various communication channels.
Maintain detailed records of each service visit on the job card.
Advise customers of any additional work required with costs.
Be the primary point of contact between customers and the workshop.
Exceed the monthly customer recommendations targets.
Deliver outstanding customer experience.
Make sure that the product sales targets are exceeded.
Update customers of progress made at least every 4 hours.
Prepare customer invoices ready for payment.
Contact the customers post appointment to ensure they are happy.
Consistently live the company's core values.
Handle customer concerns and address complaints.

Job Type: Full-time

Pay: £25,000.00-£32,000.00 per year

Additional pay:

Bonus scheme

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Free flu jabs
Referral programme

Schedule:

Monday to Friday
Weekend availability

Education:

GCSE or equivalent (preferred)

Experience:

Automotive service: 1 year (preferred)
customer service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Baylis (Gloucester) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.