Service Manager - Hereford

Job description:

Job Specification Service Manager

Benefits:

Total pay range £40,000 to £65,000 uncapped earnings

Company Car for private use

31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked

Company Pension Contribution

Annual company events

Bespoke induction and development training

Staff discounts for vehicle purchase and servicing

Death in Service Benefit

Free eye test, dental & therapy treatments

Total pay range £40k to 65k per annum - uncapped

Who you are:

Have 3 years experience in people management (line management to mid- management level)

Proven leader with a charismatic persona and good emotional intelligence

Target driven and ambitious

Experience in coaching people with the ability to adapt their style to suit individual needs

Strong business analytic skills, identifying any issues and taking the necessary action

As the Service Manager:

You will be a proven leader, with strong team development and communications skills.

You must be able to coach and motivate the team to exceed sales and financial targets.

You will have a proven record of delivering excellent customer service

Main Duties

Exceed the monthly financial net profit target

Ensure your team deliver outstanding customer experience

Managing a workshop controller and 3 customer service advisors

Responsible for a team of 6 to 7 Technicians.

Develop and coach a team of up to 12 people - ongoing

Ensure that your department adheres to our health and safety policy

Make sure that the main KPI is exceeded

Maintain an excellent relationship with our manufacturing partners

Consistently live the company's core values and instil this in your team members

Job Types: Full-time, Permanent

Benefits:

Additional leave

Company car

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Life insurance

On-site parking

Referral programme

Store discount

Application question(s):

Do you live within 45 minutes' drive time of HR1 1LN?

Licence/Certification:

Driving Licence (required)

Baylis (Gloucester) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
We are accredited by The Motor Ombudsman, a government-backed, self-regulatory body for the motor industry. This means we follow The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. If you are not satisfied with our service and have exhausted our internal complaints procedure, you may contact The Motor Ombudsman for independent advice and dispute resolution.
Visit www.themotorombudsman.org or call 0345 241 3008.

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Service Manager - Hereford