Technical Service Advisor

Pay: Up to £40,000.00 per year

Job description:

Job Specification Technical Service Advisor (Triage)

Benefits:

• Total pay Up to £40K OTE
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments

Who you are:

· Ideally hold a Level 3 Light Vehicle Maintenance Qualification

· Hold at least a level 2 Light Vehicle Maintenance Qualification

· You will have the customer at the centre of your work

· Attention to detail

· Enjoy being busy and meeting new people

· Like a variety in your work

· Hold a full driving licence to drive manual and automatic cars

As the Technical Service Advisor:

· Be able to meet customers face to face and discuss the vehicle concerns they have experienced

· Be able to carry vehicle diagnostic checks and road tests to decide on the next steps in the repair process

· Be able to estimate costs for potential work on customers vehicles

· Be able to appoint customers in a diary

· Be able to work in the workshop when there are not enough triage appointments

· Be able to create a detailed work instruction (job card) to move the

Main Duties

· Complete vehicle health checks combined with a video presentation of the condition

· Keep up to date with technology changes by completing regular manufacturer training

· Customer interaction mainly face to face and via the various communication channels.

· Maintain detailed records of each service visit on the job card.

· Deliver outstanding customer experience.

· Handle customer concerns and help address complaints.

Job Type: Full-time

Benefits:

• Company events
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Gym membership

Ability to commute/relocate:

• Gloucester GL2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold a Level 2 Light Vehicle Maintenance Qualification
• Do you hold a Level 3 Light Vehicle Maintenance Qualification

Experience:

• Customer service: 1 year (required)