Technical Diagnostic Service Advisor (Triage)

Pay: Up to £44,000.00 per year

Job Description:

As a Technical Service Advisor (Triage), you will be the first point of contact for customers raising concerns about their vehicles. You’ll combine your vehicle technician and mechanic knowledge with excellent customer service skills to triage vehicle issues, support diagnostic checks, and ensure a smooth repair process from start to finish.

Benefits:

• Up to £44K total earnings (OTE)

• 31 days paid holiday (including bank holidays), increasing by +1 day every 5 years of service

• Company pension contribution

• Annual company events

• Bespoke induction and development training

• Staff discounts on vehicle purchase and servicing

• Death in Service benefit

• Free eye test, dental & therapy treatments

• Cycle to work scheme

• Free flu jabs

• Gym membership

Who You Are:

• Ideally hold a Level 3 Light Vehicle Maintenance Qualification

• Must hold at least a Level 2 Light Vehicle Maintenance Qualification

• Customer-focused with excellent attention to detail

• Comfortable working in a busy, fast-paced environment

• Enjoys variety in daily tasks and meeting new people

• Holds a full UK driving licence (manual & automatic)
• Customer service experience: 1 year (required)

• Automotive technical knowledge and workshop experience desirable

• Strong communication skills (face-to-face, phone, digital channels)

• Ability to balance technical expertise with a customer-first approach

Main Responsibilities:

• Meet customers face to face and discuss vehicle concerns

• Carry out vehicle diagnostic checks and road tests to identify issues

• Provide accurate cost estimates for required work

• Manage appointments and schedule customers in the diary system

• Support the workshop team when triage appointments are limited

• Create detailed job cards/work instructions for the workshop team

• Complete vehicle health checks with video presentations for customers

• Stay updated on manufacturer technology and training

• Maintain detailed service records for every vehicle

• Deliver exceptional customer service, handling concerns and complaints professionally

We are currently holding interviews for this position

Job Type: Full-time

Application question(s):

• Do you have experience in a customer facing role and dealing with general public?

Experience:

• Vehicle Technician: 3 years (required)

Licence/Certification:

• Full UK Driving License (required)
• Level 2 Light Vehicle Maintenance Qualifaction (required)