The accident repair advisors role involves all or some of the following tasks:
Receives customers and assists them courteously.
Consults with customers to discover their needs.
Deal effectively with customers both face to face and over the telephone to ensure their bodyshop needs are fulfilled on time and to the correct standard
Deliver a high standard of customer care and contribute to maintaining and improving customer satisfaction in all job activities
Maintains good relationships with customers by meeting and exceeding their expectations.
Be able to organise collection and delivery of customers cars
Answers customers’ questions regarding technical problems with their vehicles, and repairs in a manner that is easily understood and does not use excessive technical jargon.
Conducts proactive discussions with customers to identify and prevent potential problems.
Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.
Initiates job documentation and maintains customer records and follow-up systems.
Sells additional repair work in a professional manner.
Notifies customers when necessary of the completion of work.
Ensures that correct procedures are adapted for verification of payment by credit card, charge card or cash.
Analyses charges on customer private quote to ensure their accuracy when accepting payment from customers.
Calculates charges for all parts, labour, and body repairs and/or ensure the accuracy of the charges.
Ensures a high standard regarding personal presentation and presentation of the bodyshop reception area at all times.
Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
Ensures that all health and safety legislation and internal procedures are followed.
What the work involves
High level of contact with external customers
High level of contact with internal customers
High level of paperwork (documentation of payments, verification of accuracy of charges, etc.)
Attention to detail
High level of record keeping and routine paperwork
Ability to work independently
Work with large sums of money
Work in a busy, active, lively environment
Ability to write clearly and legibly and to listen and document information accurately
A professional appearance and an enthusiastic attitude
Ability to remain positive in stressful situation
Automotive industry experience is essential for this role
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops
What happens next?
Please upload your CV using the form below to start your application:
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.
Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.