SERVICE MANAGER - Cheltenham

Job description

Benefits (in addition to standard):

• Company Car for private use
• Up to £55k basic + on target bonus of 20K per annum - uncapped
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments

Who you are:

• Have 3 years experience in people management (line management to mid- management level)
• Proven leader with a charismatic persona and good emotional intelligence
• Target driven and ambitious
• Experience in coaching people with the ability to adapt their style to suit individual needs
• Strong business analytic skills, identifying any issues and taking the necessary action

As the Service Manager:

• You will be a proven leader, with strong team development and communications skills.
• You must be able to coach and motivate the team to exceed sales and financial targets.
• You will have a proven record of delivering excellent customer service

Main Duties

• Exceed the monthly financial net profit target
• Ensure your team deliver outstanding customer experience
• Managing a workshop manager, 2 workshop controllers, a customer experience manager and customer service advisors
• Responsible for a team of 13 to 15 Technicians.
• Develop and coach a team of up to 30 people - ongoing
• Ensure that your department adheres to our health and safety policy
• Make sure that the main KPI is exceeded
• Maintain an excellent relationship with our manufacturing partners
• Consistently live the company's core values and instil this in your team members

Job Types: Full-time, Permanent

Pay: Up to £60,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company car
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required