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Aftersales Advisor position in Cirencester for Baylis Group

We currently have a position at our Cirencester dealership for an Aftersales Advisor.

The job involves all or some of the following tasks:

  • Receives customers and assists them courteously.
  • Consults with customers to discover their needs.
  • Maintains good relationships with customers by meeting and exceeding their expectations.
  • Answers customers’ questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Conducts proactive discussions with customers to identify and prevent potential problems.
  • Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.
  • Initiates job documentation and maintains customer records and follow-up systems.
  • Ensures customers’ awareness of all products and services available.
  • Sells additional products, services, and repair work in a professional manner.
  • Notifies customers when necessary of the completion of work.
  • Ensures that correct procedures are adapted for verification of payment by cheque, credit card, or charge card.
  • Analyses charges on customer service orders to ensure their accuracy when accepting payment from customers.
  • Receives and registers payments for work carried out.
  • Reads and interprets customer service orders regarding the price of retail facility parts and labour rates.
  • Calculates charges for all parts, labour, and service repairs and/or ensure the accuracy of the charges.
  • Ensures a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.
  • Documents all warranty work as per the manufacturers’ requirements and the retail facility’s policy.
  • Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
  • Ensures that all health and safety legislation and internal procedures are followed.
  • Attends regular safety meeting to review work safety rules.
  • The SERVICE ADVISOR must have knowledge of:
  • Appropriate telephone techniques and etiquette.
  • Safety policies and procedures.
  • The internal structure and function of the retail facility.
  • Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
  • Warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures).
  • General office equipment (i.e., phone systems, copiers, fax machines).
  • Competitors’ service and repair price structures.
  • Retail/wholesale standards and adherence to those standards.
  • The retail facility’s organisational structure.
  • High level of telephone contact, including handling multiple phone calls
  • A varied flow of activity according to the time of day and the season of the year
  • Ability to manage own time and work flow

What the Work Involves
  • High level of contact with external and internal customers
  • High level of paperwork (documentation of payments, verification of accuracy of charges, etc.)
  • Attention to detail
  • High level of record keeping and routine paperwork
  • Ability to work independently
  • Work with large sums of money
  • Work in a busy, active, lively environment
  • Ability to write clearly and legibly and to listen and document items accurately
  • A professional appearance and an enthusiastic attitude
  • Ability to remain positive in stressful situations
  • High level of telephone contact, including handling multiple phone calls
  • A varied flow of activity according to the time of day and the season of the year
  • Ability to manage own time and workflow

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

What happens next?

Please upload your CV using the form below to start your application:

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Ref: AA-CIREN

Working Hours Mon - Fri 8.30am - 5.30pm and alternate Saturday mornings 8.30am - 12.30pm
Location Baylis Cirencester
Salary Competitive
Benefits Baylis benefits package and monthly bonus scheme.
Closing Date 30/11/2021
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