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Assistant Accident Repair Centre Manager Cheltenham

Job Description:

The Assistant Manager job involves all or some of the following tasks:

  • Assist the ARC manager in the day today running of the Accident Repair Centre department with the following objectives
  • To optimise bodyshop profitability whilst maintaining a high level of customer satisfaction
  • Meeting or exceeding standards set by manufacturers and work providers
  • Meeting or exceeding departmental budgets agreed with your manager
  • Maintain a healthy and friendly atmosphere at work
  • Identify work providers and networks with insurance assessors to promote the department and seek opportunities for additional work
  • Provide courtesy cars where contractually required, supplying adequate vehicles of the correct standard and maintenance levels
  • Ensure that the estimators provide estimates in the agreed format to work providers for potential work to be completed
  • Negotiate with insurance assessors regarding individual jobs
  • Complete varied benchmarking and yardstick information and general administrative tasks to meet manufacturer and work provider requirements
  • Secure workflow to meet volume objectives
  • Monitor efficiency and work processes to ensure optimum output of the correct quality, whilst minimising cost
  • Source and negotiate with external overflow suppliers to ensure all work can be completed within the agreed time and to the correct quality and standard
  • Develop a good working relationship with manufacturers, work providers and all other departments
  • Carry out any other reasonable task as requested by a superior

Knowledge Required:

The ASSISTANT WORKSHOP CONTROLLER must have knowledge of:

The preparation, processing, and interpretation of ARC orders

  • Automotive systems and repair techniques (manufacturing, paint finishes)
  • Establishing and implementing best practices systems and processes
  • Warranty guidelines and ability to relate warranty guidelines to warranty repair orders
  • Manufacturer consultative customer handling processes
  • Invoicing and billing processes and procedures
  • In-house computer systems
  • Relevant local, national, and European regulations and laws pertaining to the automotive industry
  • Vehicle legislation, consumer legislation, and trade practices
  • Manufacturer’s standards and objectives, retail facility and individual objectives, both cultural and financial
  • Complete a high level of paperwork paying close attention to administrative details
  • Maintain records and complete routine paperwork
  • Demonstrate a professional appearance and an enthusiastic attitude
  • Remain positive in stressful situations and work in a busy, active, lively environment
  • Work inside and outside in all weathers
  • Work off-site when conducting some estimates

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

What happens next?

Please upload your CV using the form below to start your application:

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Ref: RB1

Working Hours 8:00 - 5:30 Mon - Fri and alternate Sat mornings
Location Accident & Repair Centre Cheltenham
Salary Up to £38k
Benefits Bonus, Pension & full benefits package
Closing Date 31/08/2022
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