Customer Service Representative - Gloucester
We currently have a position at our Gloucester dealership for a customer service advisor. Experience is not necessary as training will be provided for the right candidate.
The role involves all or some of the following tasks:
You must have knowledge of:
- Appropriate telephone techniques and etiquette.
- Safety policies and procedures.
- Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures)
- Retail/wholesale standards and adherence to those standards.
- The retail facility’s organisational structure.
- High level of telephone contact, including handling multiple phone calls
- Ability to manage own time and work flow
What the Work Involves
- High level of contact with external and internal customers
- High level of paperwork.
- Attention to detail
- Ability to work independently
- Work in a busy, active, lively environment
- Ability to write clearly and legibly and to listen and document items accurately
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow
Employee Benefits
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops
Hours
Monday - Friday 08.00-18.00
Saturdays morning rota 08.30-12.30
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: £24,000.00-£33,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
