Customer Service Advisor - Gloucester Reference Number - 0123445567567
Location Baylis Gloucester
Working Hours Monday - Friday 08.00-18.00 Alternative Saturdays 08.30-12.30
Benefits See job description for details
Salary Up to £26k base - £32k OTE
Closing Date 28/02/2025

Customer Service Advisor - Gloucester 32K OTE

We currently have a position at our Gloucester dealership for a Senior Service Advisor. Experience is not necessary as training will be provided for the right candidate.

The role involves all or some of the following tasks:

Who you are:

  • Ideally have 2 years of customer-facing experience in a retail environment.
  • Prefer to work in a team environment.
  • You will be a customer-centric person.
  • Target-driven and ambitious
  • Enjoy being busy and meeting new people
  • Hold a driving licence

As the Service Advisor:

  • You will have a proven record of delivering excellent customer service.
  • Be able to exceed customer service expectations.
  • Be able to exceed product sales targets.
  • Able to meet customers face to face and be the first line of contact

Main Duties

  • Prepare job cards the day before the customer appointment.
  • Arrange appointments for customers.
  • Customer interaction mainly face to face and via the various communication channels.
  • Maintain detailed records of each service visit on the job card.
  • Advise customers of any additional work required with costs.
  • Be the primary point of contact between customers and the workshop.
  • Exceed the monthly customer recommendations targets.
  • Deliver outstanding customer experience.
  • Make sure that the product sales targets are exceeded.
  • Update customers of progress made at least every 4 hours.
  • Prepare customer invoices ready for payment.
  • Contact the customers post appointment to ensure they are happy.
  • Consistently live the company's core values.
  • Handle customer concerns and address complaints

Employee Benefits

Upto £28,000 salary with on target earning in excess of £32,000

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

Benefits:

  • 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
  • Company Pension Contribution
  • Annual company events
  • Bespoke induction and development training
  • Staff discounts for vehicle purchase and servicing
  • Death in Service Benefit
  • Free eye test, dental & therapy treatments
  • Up to £28k basic + on target bonus of 6K per annum – uncapped
  • £1000 per annum Love to shop vouchers for exceeding customer recommendations score

Hours

Monday - Friday 08.00-18.00

Alternative Saturdays 08.30-12.30

Job Types: Full-time, Permanent

Salary: Up to £32,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend Availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Tips
  • Yearly bonus

Experience:

  • Automotive service: 2 years (preferred)

Licence/Certification:

  • Full UK Driving Licence (required)

Work Location: In person

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