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Accident Repair Centre Advisor - Cheltenham

The accident repair advisor's role involves all or some of the following tasks:

  • Receives customers and assists them courteously.
  • Consults with customers to discover their needs.
  • Deal effectively with customers both face to face and over the telephone to ensure their bodyshop needs are fulfilled on time and to the correct standard
  • Deliver a high standard of customer care and contribute to maintaining and improving customer satisfaction in all job activities
  • Maintains good relationships with customers by meeting and exceeding their expectations.
  • Be able to organise collection and delivery of customers' cars
  • Answers customers’ questions regarding technical problems with their vehicles, and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Conducts proactive discussions with customers to identify and prevent potential problems.
  • Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.
  • Initiates job documentation and maintains customer computer records and follow-up systems.
  • Sells additional repair work in a professional manner.
  • Notifies customers when necessary of the completion of work.
  • Ensures that correct procedures are adapted for verification of payment.
  • Analyses charges on customer private quote to ensure their accuracy when accepting payment from customers.
  • Calculates charges for all parts, labour, and body repairs and/or ensure the accuracy of the charges.
  • Ensures a high standard regarding personal presentation and presentation of the bodyshop reception area at all times.
  • Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
  • Ensures that all health and safety legislation and internal procedures are followed.
  • What the work involves:
  • High level of contact with external customers
  • High level of contact with internal customers
  • High level of paperwork (documentation of payments, verification of accuracy of charges, etc.)
  • Attention to detail
  • High level of record keeping and routine paperwork
  • Ability to work independently
  • Work in a busy, active, lively environment
  • Ability to write clearly and legibly and to listen and document information accurately
  • A professional appearance and an enthusiastic attitude
  • Automotive industry experience would be an advantage for this role.
  • This role has a dependency on regular computer use.


Reference ID: 04/ARC/REC/DS/DW

Job Types: Full-time, Permanent

Salary: £21,000.00-£22,000.00 per year

Additional pay:

  • Bonus scheme


  • Company events
  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme
  • Store discounts


  • 8 hour shift

Work remotely:

  • No


Working Hours 8 hour shifts
Location Baylis Accident Repair Centre Cheltenham
Salary £21,000 - £22,000 a year
Closing Date 31/12/2021