Blue MG in front of sunset
Accident Aftercare

ACCIDENT AFTERCARE

IN THE EVENT OF AN ACCIDENT MAKE SURE YOU CALL MG FIRST ON 0330 100 3167.

If you have an accident, regardless of whose fault it was, call the free MG Accident AfterCare service. We’re here to help you, 24 hours a day,

We’ll arrange for your vehicle to be recovered if it's not driveable1. We’ll then record all details about your claim and liaise with your insurer on your behalf, and you will also be provided with a free courtesy car2

As we know your MG, we can do something no insurer can – guarantee the highest quality repair at an MG Approved Bodyshop using only MG genuine parts, giving you total peace of mind. There’s no hassle, no claims forms and no cost.

Save 0330 100 3167 to your mobile phone today as MG First

For a free MG Accident AfterCare key tag visit:www.callMGfirst.co.uk or, download our MG Accident AfterCare leaflet to find out more.

SHOULDN'T I CALL MY INSURER FIRST?

No. Most UK insurers want to repair your vehicle as cheaply as possible – so they send you to their ‘nominated’ bodyshop which won’t know your vehicle and may not operate to the latest MG repair standards. They even avoid using MG Genuine Parts and that could compromise the safety, warranty and resale value of your MG. So one minute your MG is 100% MG, then it isn’t.

In contrast, MG Accident AfterCare exercises your right to a repair at a MG approved accident repair centre that operates to MG repair standards and only uses MG Genuine Parts, keeping your MG, 100% MG.


​Guaranteed Benefits ​MG Accident Aftercare​Most UK Insurers
Only fit genuine parts and panels ​Yes​No
MG approved accident repair centre operating to MG re[air standards ​​Yes​No
​​Safety standards and warranty preserved by MG genuine parts​​Yes​No
Repair guarantee at an MG approved accident repair centre ​​5 Years ​0 Years 
​Keep your Mg 100% MG​
​Yes​No

HOW WE CAN HELP YOU


CLAIM HANDLING - Liaise with your insurer and process your claim 3
RECOVERY - Recover your vehicle and get you home 1
COURTESY CAR - A free courtesy car for the duration of the repair 2
CERTIFIED REPAIR - Exercise your right to a repair at an MG approved accident repair centre
GENUINE PARTS - Only use MG Genuine Parts
REPAIR UPDATES - Keep you informed of progress throughout
COLLECT & DELIVER - Collect and deliver your repaired and valeted vehicle


1 Accident recovery is provided for unroadworthy vehicles when you call MG First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.

2 A courtesy car is provided subject to availability for accident repairs carried out by an MG Approved Repairer when you call MG First and we handle your insurance claim on your behalf. A courtesy car is not available for standalone glass claims or if you are claiming on MG Free Driveaway Insurance. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault we can look to provide a hire car of a similar size to your own vehicle.

3 In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our MG Accident AfterCare service with an MG Approved Repairer.

MG Accident AfterCare is provided by Verex Assistance UK Ltd, registered in England and Wales Company No. 05687158, Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE.

Privacy & Terms

Privacy Policy

The Baylis (Gloucester) Ltd Privacy Policy was updated on 28th February 2018.

Your privacy is important to Baylis (Gloucester) Ltd, also known as Baylis, Baylis Vauxhall and Trade & Save. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practises and let us know if you have any questions.

Collecting personal information

We may collect, store and use the following kinds of personal information:

  • Information that you provide to us when you contact us online, including your name, telephone number, email address, vehicle information (registration number) and employment details;
  • Information that you provide to us when driving our vehicles, including your driving licence (name and address), telephone number and email address;
  • Information relating to any purchases you make of our goods or services.
  • Meet the terms of your order;
  • Enable your use of the services available on our website;
  • Send statements, invoices and payment reminders to you, and collect payments from you;
  • Send you vehicle maintenance reminders, product information updates, marketing and for sales tracking purposes;
  • Contact you to measure and improve our service levels;
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so, including the Driver and Vehicle Licensing Agency, CDK Global Ltd, ITC Compliance Ltd, Experian PLC, CAP HPI, Vauxhall Motors Vauxhall Motor Financial Services Ltd, Lex Autolease Ltd, DSG Finance Brokers, MotoNovo Finance, Vauxhall Insurance, Car Care Plan, Motability, Reef, Supaguard, EVHC Triage, CitNow, BTC, Madison Enterprises (Autoflow), Audatex, Inter-Est, Maxemail, Text Local, Enterprise Rent a Car, xCenta, BHSF Ltd, HR Services, the Department of Work and Pensions. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may be legally obliged to disclose your personal information:
    • to the extent that we are required to do so by law;
    • in connection with any ongoing or prospective legal proceedings;
    • in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk;
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal data you provide on our secure password- and firewall-protected servers and in an enclosed locked facility.
  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request.
  • Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as quickly as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.
  • The Baylis website, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent the Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat the identifiers as personal information. Similarly, to the extent that non- personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
  • We also use cookies and other technologies to remember personal information when you use our website and online services. Our goal in these cases is to make your experience with Baylis more convenient and personal. For example, knowing someone using your computer or device has shopped a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalise your operating system and provide you with better customer service.
  • As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
  • In some of our email messages, we use a “click-through URL” linked to content on the Baylis website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
  • Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
  • We are registered as a data controller with the Information Commissioner’s Office and our registration number is: Z4786241
  • Any Data Protection issues can be directed to info@baylis.uk.com or The Commercial Director, Baylis (Gloucester) Ltd, Princess Elizabeth Way, Cheltenham, GL51 0AL.

Using personal information

Personal data we receive will be used for the purposes it was provided, including:

Disclosing personal information

Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information

Your rights
Cookies
Additional information can be found on our web provider’s cookie policy page:

Click here

ICO Registration
Data Protection Officer