HOW WE CAN HELP YOU
- CLAIM HANDLING - Liaise with your insurer and process your claim 3
- RECOVERY - Recover your vehicle and get you home 1
- COURTESY CAR - A free courtesy car for the duration of the repair 2
- CERTIFIED REPAIR - Exercise your right to a repair at an MG approved accident repair centre
- GENUINE PARTS - Only use MG Genuine Parts
- REPAIR UPDATES - Keep you informed of progress throughout
- COLLECT & DELIVER - Collect and deliver your repaired and valeted vehicle
1 Accident recovery is provided for unroadworthy vehicles when you call MG First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
2 A courtesy car is provided subject to availability for accident repairs carried out by an MG Approved Repairer when you call MG First and we handle your insurance claim on your behalf. A courtesy car is not available for standalone glass claims or if you are claiming on MG Free Driveaway Insurance. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault we can look to provide a hire car of a similar size to your own vehicle.
3 In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our MG Accident AfterCare service with an MG Approved Repairer.
MG Accident AfterCare is provided by Verex Assistance UK Ltd, registered in England and Wales Company No. 05687158, Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE.