Customer Experience Manager- Gloucester

Location: Gloucester

Driver Licence Required: Yes

Salary: £OTE £40k

Department: Service

See full job description for details

Working Hours: Full Time

We are seeking a Customer Experience Manager to join our Vauxhall & MG dealership in Gloucester. Reporting to the Aftersales Manager, you will lead the Service Advisor team, drive service reception performance, and ensure an exceptional customer experience.

This role is ideal for an experienced Senior Service Advisor looking to progress or a Service Manager seeking a new challenge. In return, we offer excellent career development opportunities, a competitive benefits package, and a supportive working environment within a growing automotive retail group.

We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed.

These include:

23 days annual leave (not including Bank Holidays) increasing with length of service
Colleague referral fee up to £1,000
Discounted Car Purchase Scheme & Colleague Car Benefit Offers
Discounted Service / Parts / Body shop services
Training and Continual Self-Development
Free Eye Care Vouchers
Pension Scheme
Employee wellbeing services
Discounted Shopping Portal

What will I do on a daily basis?

Provide day to day guidance and direction to a team of Service Advisors
Ensure the highest level of customer care and satisfaction are delivered at all times
Identify areas of improvement for the service reception department to improve performance and customer satisfaction
Plan ahead and manage time effectively to ensure all tasks are achieved
Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

Ideally suit a service manager that is currently working in a small dealership or an experienced senior service advisor looking for their next step.
Ability to remain professional, calm and positive at all times
Approach tasks eagerly and cooperate fully when requested
Proactive mind set
Positive, can-do attitude
Outstanding organisation and time management skills with the ability to work to deadlines

Job Type: Full-time

Overall, this is a customer-focused leadership role where success is measured through customer satisfaction, team performance and the smooth running of the service reception operation. It offers a clear progression route into senior aftersales management positions.

Interested in this job?

Join our lovely team. Apply today.

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Customer Experience Manager- Gloucester

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