Service Advisor - Cirencester

Location: Cirencester

Driver Licence Required: Yes

Salary: £OTE £35k

Department: Service

See full job description for details

Working Hours: Full time

We’re looking for a proactive and customer-focused Service Advisor to join our team. This is a great opportunity to play a key role in delivering exceptional service, acting as the first point of contact for our customers while supporting the smooth day-to-day running of our service department. The ideal candidate will thrive in a fast-paced environment, enjoy building strong customer relationships, and take pride in ensuring every customer receives a professional and positive experience from booking through to vehicle collection.

Benefits (in addition to standard):

Up to £28k basic + OTE £36K
31 days paid holiday (inc bank holidays)
Company Pension Contribution
Annual company events
Bespoke induction and development training
Staff discounts for vehicle purchase and servicing
Death in Service Benefit
Free eye test, dental & therapy treatments

Who you are:

Ideally have 2 years customer facing experience in a retail environment.
Prefer to work in a team environment.
You will be a customer centric person.
Target driven and ambitious
Enjoy being busy and meeting new people
Hold a driving licence

As the Service Advisor:

You will have a proven record of delivering excellent customer service.
Be able to exceed customer service expectations.
Be able to exceed product sales targets.
Able to meet customers face to face and be the first line of contact

Main Duties

Prepare job cards the day before the customer appointment.
Arrange appointments for customers.
Customer interaction mainly face to face and via the various communication channels.
Maintain detailed records of each service visit on the job card.
Advise customers of any additional work required with costs.
Be the primary point of contact between customers and the workshop.
Exceed the monthly customer recommendations targets.
Deliver outstanding customer experience.
Make sure that the product sales targets are exceeded.
Update customers of progress made at least every 4 hours.
Prepare customer invoices ready for payment.
Contact the customers post appointment to ensure they are happy.
Consistently live the company's core values.
Handle customer concerns and address complaints.

Job Type: Full-time

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Free flu jabs
Referral programme

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (required)
Automotive service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Job Types: Full-time

Hours: Monday - Friday 8:00am - 5:30am, 1 in every 3 Saturdays 8:30-12:30

Interested in this job?

Join our lovely team. Apply today.

Apply Now

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Service Advisor - Cirencester

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