By entering this website you agree to be bound by all of the Terms and Conditions as set out below. If you do not accept these Terms and Conditions of use please leave this website.

1. About us

Baylis (Gloucester) Ltd is a company Registered in England (Number 2877066, VAT Number 618417340

If you have any comments or questions about this website or any aspect of our services please contact:

Registered Office Address: Citypoint, 16th Floor, One Ropemaker Street, London, EC2Y 9AW

2. Accuracy of information on this website and third party websites

We attempt to keep all information on this website up-to-date. The product specifications contained in this website, however, are for information purposes only. As we continually enhance our products, alterations in our models or standard or optional equipment may occur. We reserve the right to change these product specifications at any time without notice.

We are not responsible for the content of any third party website.

3. No contract formation

As the content of this website is solely provided for general information purposes it is not intended to constitute an offer for the sale of any specific goods.

4. Fuel Economy figures

Fuel Economy statistics are provided in compliance with European Union Directive 93/116/EC.

5. Safety advice

Any reference to the performance or speed of our vehicles on this website shall not constitute an encouragement to drive hazardously or to violate traffic laws. This website is not intended to be a substitute for the important safety information which is contained in the vehicle handbook provided with our vehicles.

6. Intellectual Property Rights - Copyright and Trademarks

All rights in the content of this website including copyrights, design rights, database rights, patents, inventions, know-how, source codes and any other intellectual property rights are owned by or are licensed to us. You are permitted to display these materials on a computer screen and to download and print a hard copy for using this as an information resource on us.

You undertake not to:

Alter or remove any copyright, trademark or other proprietary notices;

Replicate, download, relay, dispatch, distribute or publicise any text, illustration, chart, graphic, icon, logo, image, and the arrangement thereof, and any underlying source code and software, for any commercial or public purpose without our prior written consent or the respective copyright holder;

Use this website to upload or distribute any material that contains viruses or the like or to do anything that may interfere with or disrupt this website or its services;

Establish a link to this website from any other website, intranet or extranet site without our prior written consent.

7. Website reliability

Whilst we attempt to avoid any errors on this website, no guarantee can be made as to its uninterrupted and error free usage. We reserve the right to suspend or withdraw the entire or any part of the website at any time without notice without incurring any liability.

8. Variation

We reserve the right to change these Terms and Conditions at any time without prior notice. The new version will be posted on the website and will take effect and govern all use of the website immediately upon posting.

9. Survival of Conditions

If any provision of these Terms and Conditions is or becomes illegal, invalid or otherwise unenforceable under the laws of any state or country, it shall be removed from these Terms and Conditions. The legality, validity and enforceability of any other provision under the law of that jurisdiction and the legality, validity and enforceability of that or any other provision under the law of that jurisdiction shall not be concerned or harmed.

10. Jurisdiction

These Terms and Conditions will be solely governed by and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to resolve any disputes relating to these Terms and Conditions.

11. Status disclosure Financial Conduct Authority (FCA)

General Insurance

Baylis (Gloucester) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. 

What to do if you have a complaint:

Complaints Procedure

Our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, mistakes can happen, and when they do, we will try to put things right as quickly as possible. This document tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer service.

If you have a complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away. To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the regulated insurance or finance product purchased at an early stage. You can notify us of your complaint through the following channels.

In the first instance, please direct your complaint to:

Please e-mail: info@baylis.uk.com

or in writing: Customer Care Department, Baylis, Princess Elizabeth Way, Cheltenham, GL51 0AL

 

If your complaint or dissatisfaction is in relation to Regulated Finance and/or General Insurance products, you can contact below:

ITC Compliance Ltd,

3 Monarch Court

Emersons Green

Bristol

BS16 7FH

Telephone:  0117 440 3700

Email: complaints@itccompliance.co.uk

 

If you are still dissatisfied

If you wish to pursue your complaint further, you can contact the Financial Ombudsman Service within six months of receiving a final response. They shall conduct an independent review of your complaint to establish if it should be upheld or rejected. The Financial Ombudsman Service is there to act as impartial adjudicator and is responsible to the Financial Conduct Authority. You can find out more about the service by contacting:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0300 123 9123.

Website: www.financial-ombudsman.org.uk

 

12. Vauxhall New Car Offers Terms & Conditions.

Vauxhall range fuel consumption figures mpg (litres/100km): urban 12.7 (22.3)-51.4(5.5), extra-urban 25.4 (11.1)-74.3(3.8), combined 18.6 (15.2)-62.8(4.5), CO2 emissions 119-364 g/km.

13. Vauxhall Flexible Finance

Available on selected models only, at participating Retailers. Conditional Sale. Finance subject to status, Ts&Cs apply. Applicants must be 18+. Finance by Vauxhall Finance, CF15 7YT. 24-48 month term. ^Customer deposit shown after deduction of any Vauxhall and/or Retailer contributions. Offer applies to private individuals, Vauxhall Partners and small businesses 1-24 units (purchase only excluding B2B supported units). All other customers are excluded. General Motors UK Limited t/a Vauxhall Motors reserves the right to change, amend or withdraw this offer at any point in time.

14. Vauxhall Flexible PCP terms and conditions

Offer subject to availability at participating Retailers only. Finance subject to status, terms and conditions apply. Applicants must be 18 years or over. Finance by Vauxhall Finance, PO Box 6666, Cardiff, CF15 7YT. Offer applies to private individuals, Vauxhall Partners and small businesses 1-24 (purchase only excluding B2B supported units). All other customers are excluded.

15. Vauxhall Personal Contract Hire

Offer subject to availability at participating Retailers only. Finance subject to status, terms and conditions apply. An annual mileage limit applies to these offers and excess mileage fees will apply. At the end of the Contract there are three options: i) Retain the vehicle: Pay the optional final payment to own the vehicle, ii) Return the vehicle, or iii) Replace: part exchange the vehicle, where equity is available. Applicants must be 18 years or over. Guarantees/Indemnities may be required. Finance by Vauxhall Finance, PO Box 6666, Cardiff, CF15 7YT or Vauxhall Motor Finance RH1 1SR. Offer applies to private individuals, Vauxhall Partners and small businesses 1-24 (purchase only excluding B2B supported units). All other customers are excluded.

16. Warranty

Baylis Vauxhall Warranty

The Baylis Vauxhall Warranty covers vehicles for three months as standard, but may be extended to twelve, twenty four or thirty six months at an additional cost.

For detailed information of parts and components covered by your warranty, please refer to the written information which will be given to you at the point of purchase.

Terms & Conditions:

-Three & six month warranties are non transferable

-Twelve, twenty four & thirty six month polices are transferable on the grounds the customer sells the vehicle privately, not part exchanged within the motor trade

-Thirty days no quibble cancellation mandate

-Claim limit restricted to the total purchase price (TPP) of the vehicle

Partners offer applies to private individuals, Vauxhall Partners and small businesses 1-24 (purchase only excluding B2B). All other customers are excluded. For full Vauxhall Partners please refer to https://vauxhallpartners.co.uk/en/terms-and-conditions

18. FIXED-PRICED REPAIRS

Fixed-price repair offers apply to selected models over 24 months old and exclude VXR models. °Vehicles fitted with IDS or FlexRide are excluded from Shock Absorber offer. ^Clutch repair excludes flywheel replacements. **Refers to parts used. Offers are available to Retail customers only. Participating Authorised Repairers only. Service Club discount not eligible on Fixed Price Repairs. Not valid in conjunction with any other offer excluding the redemption of Vauxhall Service Club vouchers. General Motors UK Limited t/a Vauxhall reserves the right to modify the terms of this promotion at Vauxhall’s discretion at any time. Correct at time of broadcast.

19. ILLUSTRATION PURPOSES

Vehicle pictures on this website are shown for illustration purposes only, and may feature paint finishes and other options available at extra cost.

20. TELEPHONE RECORDING

Some of our telephone conversations may be recorded for training purposes.

21.FINANCE LENDERS

We use a selected number of lenders for which we may receive a commission.

24. ADMINISTRATION FEE'S

A £100 admin fee will apply on all new or used vehicle purchases.

The Admin fee covers

1 - Price of getting the car cleaned

2 -Price of HPI checking the car

3 - Price of administrating the deal including stationery / key fobs etc

We only accept credit card payments for vehicle purchases up to the value of £500.

25. ROAD FUND LICENCE

New Car offers include first registration fee but do not include road fund licence.

Registered Office Address: Citypoint, 16th Floor, One Ropemaker Street, London, EC2Y 9AW

Finance Disclosure

We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.