Car Park Attendant - Cheltenham

We are looking for a friendly, proactive, and safety-conscious Car Park Attendant to join our team in Cheltenham. This role is key to creating a positive first impression for our customers by ensuring the car park operates safely, efficiently, and smoothly throughout the day. You will be responsible for welcoming customers, directing vehicles, managing traffic flow, and keeping drop-off and pick-up areas well organised, helping to deliver a professional and stress-free experience from the moment customers arrive.

Key Responsibilities

Customer Assistance

• Greet customers in a friendly, professional, and approachable manner
• Assist drivers with parking and direct them to available spaces
• Provide clear guidance on safe parking and exiting the car park
• Support customers with accessibility needs, prams, or drop-offs where appropriate

Traffic & Vehicle Management

• Manage vehicle flow to minimise congestion and ensure safe movement at all times
• Assist with manoeuvring and repositioning vehicles when required
• Proactively manage peak periods to maximise space, efficiency, and safety

Drop-Off & Pick-Up Bay Management

• Monitor and organise drop-off and pick-up bays to ensure short-stay use only
• Politely challenge and move vehicles on when bays are being misused
• Coordinate vehicle movement to prevent bottlenecks and safety risks

Safety & Security

• Maintain a visible presence to promote safety, order, and professionalism
• Identify and respond to hazards such as poor parking, obstructions, or spills
• Monitor for unsafe behaviour and take appropriate action in line with procedures
• Report incidents, near misses, or damage accurately and promptly

General Duties

• Keep the car park clean, tidy, and well organised
• Ensure signage, cones, barriers, and markings are correctly positioned
• Report maintenance or safety concerns without delay
• Follow all health & safety and site-specific procedures at all times

Person Specification

Essential

• Excellent customer service and communication skills
• Confidence in directing vehicles and pedestrians safely
• Calm, professional approach in busy or high-pressure situations
• Physically able to stand and walk for extended periods
• Reliable, punctual, and safety-focused

Desirable

• Previous experience in a customer-facing, traffic management, or facilities role
• Basic knowledge of health and safety procedures
• Experience assisting drivers or managing vehicle movement

Working Conditions

• Predominantly outdoor role in varying weather conditions
• High-visibility clothing must be worn at all times
• Working hours: 12.30pm – 5.30pm, Monday to Friday (This job is shared)

Key Competencies

• Strong safety awareness
• Clear and confident communication
• Excellent situational awareness
• Customer-focused mindset
• Teamwork, reliability, and initiative

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the business.

If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. Please submit your application with your updated CV.