Baylis Cheltenham is looking for an organised, proactive and customer-focused Assistant Service Manager to support the running of our busy Vauxhall and Peugeot Aftersales Department.
Working closely with the Service Manager, you'll play an important role in overseeing the day-to-day operation of the department, supporting and developing the team, resolving customer concerns and ensuring high standards of service, efficiency and profitability.
This is an excellent opportunity for an experienced aftersales professional looking to take the next step into management.
Essential Requirements
- Full UK Driving Licence.
- Previous experience in an automotive aftersales environment.
- Experience in a supervisory, team leader or management role.
- Strong understanding of workshop operations and customer service standards.
Working Hours
- Monday to Friday: 8:00am – 6:00pm
- 1 in 2 Saturdays: 8:30am – 12:30pm
Benefits
- £40,000 – £45,000 salary, depending on experience.
- 31 days' paid holiday including bank holidays, increasing with length of service.
- Company pension contribution.
- Annual company events.
- Bespoke induction and ongoing development training.
- Staff discounts on vehicle purchases and servicing.
- Retail discounts across many high street stores.
- Death in Service benefit.
- Free eye tests, dental and therapy treatments.
About You
You are a confident, approachable and organised individual who enjoys supporting a team and keeping operations running smoothly. You can manage competing priorities, make decisions under pressure and handle challenging customer situations professionally.
You will bring:
- Experience within an automotive aftersales environment, ideally in a supervisory or management position.
- Strong leadership and communication skills.
- The ability to motivate, support and develop colleagues.
- Excellent customer service and complaint-handling skills.
- A proactive and solutions-focused approach.
- Good commercial awareness and an understanding of departmental KPIs.
- Strong organisational skills and attention to detail.
- The confidence to take responsibility and support the Service Manager in driving performance.
The Role
As Assistant Service Manager, you will work alongside the Service Manager to oversee the daily running of the Aftersales Department, helping to ensure the team operates efficiently while delivering an exceptional customer experience across both Vauxhall and Peugeot operations.
You'll act as a key point of contact for the team and customers, taking ownership of issues, supporting departmental performance and providing management support when required.
Key Responsibilities
- Support the Service Manager in the overall day-to-day running of the department.
- Assist in driving departmental sales, financial performance and key KPIs.
- Support and coordinate Workshop Controllers, Service Advisors and Technicians.
- Handle customer complaints and escalated concerns, ensuring issues are resolved professionally and promptly.
- Monitor customer satisfaction and maintain high service standards.
- Support effective workshop planning, productivity and workflow.
- Coach, motivate and develop team members.
- Identify opportunities to improve departmental processes and performance.
- Ensure compliance with manufacturer standards, company procedures and health & safety requirements.
- Build and maintain positive relationships with customers, colleagues and manufacturer partners.
- Support the day to day management of the department, taking responsibility for operational decisions and team support when the Service Manager is unavailable
- Promote and live the Baylis core values every day.
Apply Today
If you're an experienced aftersales professional ready to take the next step in your career, we'd love to hear from you.Join Baylis Cheltenham and play an important role in supporting the continued success of our Vauxhall and Peugeot Aftersales Department