Customer Care Consultant

The Baylis Group have a fantastic opportunities for a bright, enthusiastic person who has a professional and confident telephone manner and who has ideally had previous experience of a sales environment.

The role is a full time position that may suit someone who would prefer to work flexible/unusual hours including some Saturday mornings. The set weekly hours will be Monday to Friday 11:30am – 19:30pm and one in three Saturday mornings will be 8:30am-12:30pm.

Working within a small energetic team based at our Cheltenham Dealership, the position encompasses database work and other general office duties.

Primarily though, this essential job involves inbound and outbound telephone contact with our customers, marketing our products and services and secure booked appointments into our eight branches, for our Sales and Service departments.

The applicant will ideally:-

  • Have an excellent telephone manner and the ability to make customers feel at ease on the telephone.
  • Be enthusiastic and dedicated to always meet daily requirements and exceptional levels of customer service at all times.
  • Be committed, with a positive attitude and work effectively as part of a team.
  • Work in a timely fashion, sometimes under pressured circumstances or tight time frames.
  • Be self-motivated and complete the workload.
  • Be a confident communicator that will develop and maintain strong relationships with colleagues and customers in order to maximise bookings and sales.
  • Be eager to learn new skills and tasks whilst developing knowledge of products and in-house systems.
  • Have a good standard of spelling, grammar, numeracy and keyboard skills.

This is an ideal opportunity for a person to gain entry into customer relation marketing and embark upon a career in the motor trade with a rewarding, complex and varied role in a fast paced environment.

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

What happens next?

Please upload your CV using the form below to start your application:

Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.

Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.​

Ref: JB04163

Working Hours You will be expected to work Mon - Fri 11:30am to 7:30pm and some Saturday mornings
Location Baylis Cheltenham
Salary Upon request
Closing Date 31/05/2019
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