We currently have a position a roaming Customer Service Advisor.
The service advisor's job involves all or some of the following tasks:
You will be expected to provide cover at any of the Baylis dealerships which we are at the following locations: Gloucester, Hereford, Ross on Wye, Cheltenham, Stroud, Cirencester, Worcester, Evesham, Merthyr Tydfil and Staverton. When not allocated to one of these you will be based at a dealership until required.
A company vehicle will be provided for your private and business use. Business fuel provided.
- Receives customers and assists them courteously.
- Consults with customers to discover their needs.
- Maintains good relationships with customers by meeting and exceeding their expectations.
- Answers customers’ questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon.
- Conducts proactive discussions with customers to identify and prevent potential problems.
- Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.
- Initiates job documentation and maintains customer records and follow-up systems.
- Ensures customers’ awareness of all products and services available.
- Sells additional products, services, and repair work in a professional manner.
- Notifies customers when necessary of the completion of work.
- Ensures that correct procedures are adapted for verification of payment by credit card, or charge card.
- Reads and interprets customer service orders regarding the price of retail facility parts and labour rates.
- Calculates charges for all parts, labour, and service repairs and/or ensure the accuracy of the charges.
- Ensures a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.
- Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
- Ensures that all health and safety legislation and internal procedures are followed.
- Attends regular safety meeting to review work safety rules.