A role where leadership, people, and performance come together
Baylis Staverton is looking for an experienced and people-focused Service Manager to lead our busy aftersales department representing Suzuki and Kia vehicles. This is an exciting opportunity for a motivated individual who enjoys developing teams, driving performance, and delivering an exceptional customer experience.
As Service Manager, you will take ownership of the department’s daily operations, leading from the front to inspire your team, exceed financial targets, and maintain strong relationships with both customers and manufacturer partners.
Essential Requirements
- Full UK Driving Licence
- Ability to commute within one hour of Staverton
- Previous management experience within the motor trade (minimum 2 years preferred)
- Strong understanding of aftersales operations and customer service standards
Working Hours
- Monday to Friday: 8:00am – 6:00pm
- Working every other Saturday morning
Benefits
- OTE of £55,000 with uncapped bonus potential
- Company car for private use
- 31 days paid holiday (including bank holidays), rising with length of service
- Company pension contribution
- Annual company events
- Bespoke induction and ongoing development training
- Staff discounts on vehicle purchases and servicing
- Death in Service benefit
- Free eye tests, dental and therapy treatments
About You
You are a confident and approachable leader who knows how to get the very best from your team. You combine strong leadership skills with emotional intelligence and enjoy coaching individuals to achieve their full potential.
You will bring:
- At least 3 years’ experience in people management within an aftersales or automotive environment
- A proven leadership background with strong communication skills
- A target-driven and ambitious mindset
- Experience coaching and developing team members with different learning styles
- Strong business and analytical skills with the confidence to identify opportunities and implement improvements
- A passion for delivering outstanding customer service
The Role
As Service Manager, you will be responsible for the overall performance of the service department, ensuring operational excellence across both Suzuki and Kia aftersales operations.
Key responsibilities include:
- Achieving and exceeding monthly financial and departmental targets
- Delivering consistently high levels of customer satisfaction
- Managing and supporting:
- Workshop Controller
- Service Advisors
- Vehicle Technicians
- Coaching, mentoring, and developing your team
- Driving departmental performance through KPIs and manufacturer standards
- Ensuring full compliance with health & safety procedures
- Building and maintaining strong relationships with Suzuki and Kia manufacturer partners
- Promoting and living the Baylis core values every day