About us:

The Baylis Group is a well-established, privately owned motor retail and accident repair business employing nearly 400 dedicated professionals across Gloucestershire, Herefordshire, Worcestershire, and South Wales. The ARC management team has over 130 years of bodyshop experience between​ them, our team also includes long-standing staff, many of whom have been with us for decades — a testament to our culture of employee engagement and development.

We operate out of 2 sites,

Our flagship Gloucester Accident Repair Centre is a 23,000 sq. ft purpose-built facility, employing:

• 20 Productive staff (avg. service > 20 years)
• 4 Vehicle Estimators
• 4 EV-qualified technicians

Our Cheltenham Centre operates at half the size but delivers the same level of excellence. Both are led by Dave Stokes, a 48-year industry veteran who rose from panel repairer to centre manager.

Both branches hold the BS10125 - BSI Kitemark Standard. We ensure the vehicle is repaired right the first time, every time. The estimating team are qualified to VDA standard and fully trained on the Audatex system. Our workshop team is fully trained to ATA standards in either Senior Panel, Senior M.E.T or Senior Paint.

Industry-Leading Accident Repair Services

Our Accident Repair Centres are among the most trusted in the UK, having been early adopters of the BS10125 British Standard, which we continue to maintain with pride.

We are manufacturer-approved to carry out warranty work on:

• Vauxhall, MG, Peugeot, Fiat, Citroen, DS, Alfa Romeo, Kia, Jeep, Lexus, Toyota, and Suzuki

We are approved by major insurance providers:

• Aviva, AA, Privilege, Direct Line, Churchill, NIG, Darwin

We are also the preferred repair partner for:

• Europcar
• Motability Operations

Services We Offer

✅ Loan Vehicle availibility
✅ Vehicle Defleet (Shiny, Smart, and Safe)
✅ Flatbed Collection & Delivery
✅ Hunter 4-Wheel Alignment & Geometry
✅ ADAS Calibration
✅ Cost-Effective Smart Repairs
✅ Valeting
✅ Glass Repairs & Replacement
✅ Air Conditioning Servicing
✅ Fast-Track UV/IR Drying Repairs
✅ Green Parts Sourcing (where suitable)
✅ Priority Accounts with major OEM parts suppliers (e.g., VW TPS)

✅Vehicle replacement scheme from our vast stock of new and used vehicles at nine Baylis dealerships

We never compromise on safety — no vehicle is returned in an unsafe condition, no matter the brief.

Customer Commitment

We understand the need to keep your vehicles on the road. Our average key-to-key repair cycle across all types of repairs is just 19 days. We keep clients informed with proactive updates via our dedicated customer service team.

Baylis Accident Management –

A Full-Service Solution

In partnership with Enterprise Car Rental, we offer Baylis Accident Management:

- End-to-end claim handling for non-fault accidents

- Minimise impact on your insurance record

- Like-for-like replacement vehicles

- Management of both insured and non-insured repairs

Sustainability & the Future

We are working towards certification under the Accident Repair Industrial Environmental Standard (ARIES), demonstrating our long-term commitment to sustainability and environmental responsibility

Customer Satisfaction

We make no bones about the fact that we’re a customer-focused company – as part of a larger group of Vauxhall, MG, Peugeot and Suzuki franchised retailers, we are committed to delivering the best service possible.

We have many different satisfaction surveys carried out by the vehicle manufacturers. Where customers don’t receive a survey from one of them, we will send our own using the independent customer satisfaction platform provided by JudgeService©.

Customer comments are reviewed by the management team and directors. These regular reviews, with several key accounts, provide us with lots of positive feedback and the knowledge that we are doing a good job.

However, we’re not immune to negative comments, and we welcome feedback and the opportunity to put things right – we appreciate that our customers are also your customers, and a bad experience may reflect on you. All JudgeService© feedback is channelled through the Group’s business development centre who, on the receipt of negative feedback, will raise a Corrective Action Report (CAR).

The CAR process is our way to ensure all complaints are dealt with and documented with a focus on avoiding the situation from happening again.

For further information please contact the group ARC manager, Dave Stokes – 07812 559765; dave.stokes@baylis.uk.com.