Baylis Group is looking for a friendly, enthusiastic and customer-focused individual to join our Customer Care team, based at our Cheltenham dealership.
Supporting our 11 branches across multiple automotive franchises, you'll play an important role in delivering an excellent customer experience across the Group. You'll handle inbound and outbound customer calls, support our Sales and Aftersales teams, arrange appointments and ensure every customer receives a friendly and professional service.
This is a great opportunity to join the automotive industry. Previous automotive or motor trade experience isn't essential, as full training will be provided. We're more interested in your communication skills, positive attitude and passion for delivering great customer service.
About You
- Excellent telephone manner and confident communication skills.
- Previous customer service experience is desirable.
- Friendly, approachable and comfortable speaking with a variety of customers.
- Well organised, reliable and able to manage multiple tasks.
- A positive team player with a proactive attitude.
- Good spelling, grammar, numeracy and IT skills.
- Keen to learn, with an interest in developing a career within the automotive industry.
The Role
- Handle inbound and outbound customer calls in a friendly and professional manner.
- Respond to customer enquiries and provide helpful information.
- Arrange Sales and Aftersales appointments across our 11 branches.
- Follow up with customers to support retention and satisfaction.
- Maintain accurate customer records and update internal databases.
- Promote relevant products, services and offers.
- Work closely with teams across the Group to ensure a smooth customer experience.
- Complete general administration and support the day-to-day running of the department.
Hours
- Monday to Friday: 9:30am – 6:30pm
- 1 in 3 Saturday mornings: 8:30am – 12:30pm
What We Offer
- Competitive salary with bonus/commission opportunities.
- Company pension.
- Employee discounts.
- Private dental and medical insurance.
- Employee wellness programme.
- Company events.
- Referral programme.
- Ongoing training and development opportunities.
Apply Today
If you're a confident communicator who enjoys helping people and wants to develop your career in a supportive team, we'd love to hear from you.